About Emma
With a strong foundation in providing exceptional client care, Emma is a dedicated Customer Relations and Business Support Specialist. She excels at managing the complete customer journey and optimising operational efficiency. Since qualifying in Beauty Therapy in 2016 at Borders College, Emma has developed a passion for client management and relationship building, leveraging her expertise in creating positive experiences to support business operations.
Experience and Skills
Emma’s extensive background as a nail technician provided hands-on experience in high-level customer service and client retention. Her approach focuses on building strong rapport and ensuring client satisfaction. Currently, Emma is broadening her skills in business support and office administration, focusing on operational efficiency and front-desk management as part of a dynamic reception team. She is also keenly interested in developing specific skills, such as social media, to enhance her professional support capabilities.
Interests and Background
Originally from Galashiels in the Scottish Borders, Emma now enjoys living and working in Edinburgh. She maintains a passion for beauty therapy, particularly nail care, and enjoys attending theatre shows in her free time.
